Refund Policy

Refund Policy

Refund Policy for Zetu Market

At Zetu Market, we are committed to creating a fair and trustworthy shopping experience for both buyers and sellers. This Refund Policy explains the conditions under which refunds may be approved and processed on the platform.

By using Zetu Market, you agree to the terms outlined in this policy.

1. Refund Eligibility

Customers may qualify for a refund under the following circumstances:

* The wrong item was delivered

* The item received is defective or damaged

* The item is significantly different from the product description

* The order was not delivered within a reasonable period

* The product is missing important parts or accessories

* The seller is unable to fulfill the order

Refund requests are subject to review and verification by Zetu Market.

2. Refund Request Period

Customers should submit refund requests within the return or complaint period specified for the order or product.

Late requests may not qualify for refund consideration.

3. Refund Process

To request a refund:

1. Contact Zetu Market support through the official support channels.

2. Provide your order number and details of the issue.

3. Submit supporting evidence such as photos where necessary.

4. Allow time for review and verification.

Zetu Market may communicate with both the buyer and seller before making a decision.

4. Refund Approval

Refunds may be approved after:

* Product inspection

* Verification of delivery issues

* Confirmation of seller responsibility

* Investigation of reported claims

Zetu Market reserves the right to deny refund requests that do not meet policy requirements.

5. Refund Methods

Approved refunds may be issued through:

* Mobile money

* Original payment method where applicable

* Store credit or wallet balance

* Bank transfer where available

The available refund method may depend on the payment method originally used.

6. Refund Processing Time

Refund processing times may vary depending on:

* Payment provider

* Mobile money or banking systems

* Verification process

* Seller response time

Customers will be notified once the refund has been processed.

7. Partial Refunds

In certain situations, partial refunds may be issued, including:

* Products returned with missing parts

* Items showing signs of customer misuse

* Orders where only part of the purchase is affected

8. Non-Refundable Situations

Refunds may not be issued where:

* The customer changes their mind after successful delivery

* The product was misused or intentionally damaged

* Return conditions are violated

* False or fraudulent claims are identified

* The item falls under non-returnable product categories

9. Fraud Prevention

Zetu Market takes refund fraud seriously. Accounts involved in fraudulent activities or abuse of the refund system may be suspended, restricted, or permanently removed from the platform.

10. Policy Updates

Zetu Market reserves the right to update or modify this Refund Policy at any time. Updated versions will be posted on the platform.

1. Contact Support

For refund assistance, customers may contact Ze

tu Market through the official support channels available on the website.

Zetu Market — Our Market. Our People.