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Cancellation Policy for Zetu Market
At Zetu Market, we understand that customers or sellers may occasionally need to cancel an order. This Cancellation Policy explains the conditions and process for cancelling orders placed through the platform.
By using Zetu Market, you agree to the terms outlined in this policy.
1. Order Cancellation by Customers
Customers may request to cancel an order before:
* The order has been processed
* The item has been shipped
* The seller has confirmed dispatch or delivery preparation
Once an order has already been shipped or handed over for delivery, cancellation may no longer be possible.
2. How to Request Cancellation
To request an order cancellation:
1. Log into your account or contact Zetu Market support.
2. Provide the order number and reason for cancellation.
3. Submit the request as early as possible.
Cancellation requests are subject to review and confirmation.
3. Approved Cancellations
If a cancellation request is approved:
* The order will be cancelled
* Any eligible refund will be processed according to the Refund Policy
* Customers will receive confirmation of cancellation
Refund timelines may vary depending on the payment method used.
4. Seller-Initiated Cancellations
A seller may cancel an order if:
* The item is out of stock
* The product is unavailable
* Pricing or listing errors occurred
* Fraudulent or suspicious activity is detected
* Delivery is not possible
Where applicable, customers will be notified and eligible refunds processed.
5. Platform-Initiated Cancellations
Zetu Market reserves the right to cancel orders where:
* Fraud or unauthorized activity is suspected
* Payment verification fails
* The order violates platform policies
* Technical or operational issues occur
Customers affected by such cancellations may receive refunds where appropriate.
6. Non-Cancellable Orders
Orders may not qualify for cancellation if:
* The order has already been shipped
* Delivery is already in progress
* Customized or personalized items are involved
* Digital products have already been delivered or accessed
7. Abuse of Cancellation System
Repeated misuse of cancellations, fraudulent activity, or intentional disruption of seller operations may result in:
* Account suspension
* Order restrictions
* Permanent removal from the platform
8. Policy Changes
Zetu Market may update this Cancellation Policy from time to time. Updated versions will be published on the platform.
9. Contact Support
For assistance regarding cancellations, customers may contact Zetu Market through t
he official support channels available on the website.
Zetu Market — Our Market. Our People.
